Returns and Exchange

At GlowStepIN, customer satisfaction is our top priority. We take great care in delivering high-quality products, but if you receive a damaged, defective, or incorrect item, we’re here to help.

Eligibility for Returns & Exchanges

  • Returns or exchanges are accepted only for damaged, defective, or incorrect products.

  • Requests must be raised within 7 days of receiving the product.

  • The product must be unused and in its original packaging.

How to Request a Return or Exchange

  1. Contact our support team via the Contact Us page or WhatsApp within 7 days of delivery.

  2. Share your order number and clear images/videos showing the issue.

  3. Our team will review your request and guide you through the next steps.

Replacement or Refund Process

  • Once approved, we will arrange a replacement or issue a refund, depending on product availability.

  • Refunds, if applicable, will be processed to the original payment method within 5–7 business days after approval.

    Non-Returnable Items

    • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return or exchange.

    • Orders placed with incorrect address details are not eligible for refunds.

    Cancellations

    • Orders can be canceled only before they are shipped. Once dispatched, cancellation requests cannot be accepted.

    Need Help?

    For any questions or assistance, feel free to contact us through our Contact Us page. We usually respond within 24-48 hours.