Frequently Asked Questions

Product Related

Q: What is SwiftChop?
SwiftChop is a compact 4-in-1 electric kitchen cutter designed to make chopping, slicing, mincing, and food prep faster, safer, and easier for everyday cooking.

Q: What can I use it for?
It works perfectly for onions, garlic, vegetables, fruits, herbs, chutneys, sauces, cooking ingredients and daily meal prep. It is ideal for Indian kitchens and regular household cooking.

Q: Is it safe to use?
Yes. SwiftChop is made with high-quality food-grade materials and premium stainless-steel blades. It also includes a secure locking system for safe operation.

Q: Is it rechargeable?
Yes. SwiftChop is USB rechargeable and does not require constant plugging. Once fully charged, it can be used multiple times depending on usage.

Q: Is it easy to clean?
Yes. The detachable parts can be rinsed with water. The motor unit should only be wiped clean and not washed.

Q: How loud is it?
It operates with low noise compared to traditional grinders and heavy kitchen machines.

Q: Can elders or beginners use it?
Yes. Its one-button operation makes it convenient for parents, senior citizens, students, and beginners.

Warranty & Support

Q: Do you offer warranty?
Yes. We offer easy replacement support in case of any manufacturing defect or issue.

Q: What if my product is damaged or defective?
If you receive a damaged product, contact us immediately with unboxing proof. We will assist with a replacement.

Shipping & Delivery

Q: Do you offer Cash on Delivery?
Yes, Cash on Delivery is available in most locations.

Q: How long does delivery take?
Orders are usually delivered within the standard estimated timeframe depending on your location. You will receive tracking details once shipped.

Payments

Q: What payment methods do you accept?
We accept major payment methods including UPI, credit/debit cards, net banking and COD.

Returns & Refunds

Q: Do you offer returns?
We provide an easy replacement policy for eligible cases. For hygiene and safety reasons, used products may not qualify unless defective.

General

Q: Why should I trust your store?
We focus on quality, customer satisfaction, secure checkout, genuine support, and reliable delivery. Our goal is to provide a product that truly adds value to your daily life.

Still have questions?
Our support team is happy to help.
Contact us at: GlowStep13@gmail.com